Events

Class passes

A class pass is a monthly subscription attached to a recurring class series. Members and guests subscribe right from the class page — "Get the class pass" with your price — and payments run through your organization's own Stripe account, like everything else on Mybers. Class passes work on every plan; the only requirement is a connected Stripe account.

Passes vs packs

A class pass is a recurring monthly subscription to one class series — unlimited attendance while it's active, billed automatically. A class pack is a prepaid bundle of credits ("10 classes for $150") that a member spends one at a time across any class. Different features; you can run either, both, or neither.

Create one

1. Open the recurring class series and go to its edit page.
2. In the Class pass panel, set the monthly price and enable the pass.
3. The class page now shows the subscribe button to members and guests.

Check-in

Pass holders are recognized at check-in automatically — QR or front desk — with no card to scan and nothing to look up. If someone's pass has lapsed, check-in shows it.

Fees

Mybers takes a flat 2% on class-pass revenue — no per-member fees, no hardware, no percentage games. This is program revenue and is priced separately from dues, which stay at a flat 1% on the self-serve plans (the Enterprise 0% applies to dues only). Your Stripe processing rate applies as usual.

Cancellation

Members can cancel anytime through Stripe; the pass stays active until the end of the paid period. No lock-in on either side. See Cancelling a class pass for what you and the front desk see afterwards.

Tip

On Club and up, pair a class pass with the class's evergreen QR code — the QR on the wall opens the class page in your app, and the class page is where people subscribe.

Ticketing an event

When you create or edit an event, open the Tickets tab to add one or more ticket types. Each ticket type has its own name, price, and quantity.

Ticket options

• Member vs non-member pricing — there's no per-ticket discount field; instead add a ticket of the Member only kind at your member price alongside a General ticket at the public price. Tickets also come in VIP and Sponsor kinds.
• Capacity — cap total registrations and per-ticket-type quantities; sales stop automatically when sold out.
• Free tickets — set the price to zero for RSVP-only events.
• Sales window — open and close registration on set dates.

Checkout

Attendees register and pay on your public event page through Stripe, with funds going directly to your account. Each registration creates an attendee record and sends a confirmation with the ticket.

Event check-in

On the day of your event, open the event and choose Check-in. This view is built for the door and works on a phone or tablet.

Two ways to check in

• Scan a QR code — scan the QR on an attendee's ticket or their digital member card. A valid scan marks them checked in instantly and confirms membership status.
• Search — type a name to find the registration and tap to check in.

At-the-door additions

You can register and check in a walk-up on the spot, taking payment if the event is paid. The check-in view shows live counts of who has arrived versus registered.

Check-in status syncs in real time, so multiple staff can work different doors without double counting.

Attendee exports

From an event's Attendees tab, choose Export to download a CSV of every registration.

What's included

The export contains each attendee's name and contact details, ticket type, amount paid, registration date, check-in status, and any custom registration fields you collected. Member registrations are linked back to the member record.

Common uses

• Printing a name-badge or sign-in sheet.
• Reconciling event revenue against your Payments report.
• Building a follow-up broadcast audience from people who attended.

Filter the attendee list (for example, by checked-in only) before exporting to get exactly the segment you need.

Programs

A Program is a structured application or form your members submit — grants, awards, scholarships, volunteer sign-ups, board nominations, and the like. (Events are date-based gatherings with tickets; Programs are submissions you review.)

Create one

1. Go to Programs → New.
2. Add a title, description, and the fields applicants fill in.
3. Optionally require a payment to apply.
4. Publish it — members apply from your public site.

Review submissions

Each submission appears on the program's page, where reviewers can read, score, and approve or decline it. Applicants are notified of the outcome.

Self check-in

Members can check themselves into a class or event they’re registered for, right from their member portal — no front desk needed.

How it works

On their My membership page, each registered event shows a Check in button while check-in is open (from about an hour before it starts until shortly after it ends). One tap marks them present.

Front desk too

Staff can still check people in from Events → Today’s check-in. Self and front-desk check-ins share the same attendance record, so your numbers stay in one place.

Classes are events with a schedule

In Mybers, a class is just an event with a recurring schedule. Create one from Events → New, set the day/time, capacity, and turn on recurrence (e.g. weekly) so the whole series is generated at once. Members reserve a spot with one tap, and you check them in at the door with the QR scanner.

Selling class packs (credits)

Not every gym or studio runs on monthly dues. Under Settings → Class Packs you can sell credit packs — for example “10 classes for $150.” When a member buys a pack, their balance is tracked in a ledger; each reservation deducts a credit, and cancellations refund it. You can run packs alongside recurring dues, or on their own. Pack sales carry the flat 2% program fee on every plan (the Enterprise 0% applies to dues only).

Packs vs passes

Don't confuse a class pack with a class pass. A pack is the prepaid credit bundle described above — the member buys credits once and spends them. A class pass is a recurring monthly subscription attached to a single class series, giving unlimited attendance while it's active (and billed at a flat 2%). Many studios offer both: packs for drop-ins, a pass for regulars.

Tips

• Set a capacity so popular classes don't overfill.
• Use System Phrases (Settings) to rename “Events” to “Classes” everywhere.
• Require a signed waiver before members can register — see the waivers article.

Set up your waiver

Open Settings → Waiver, paste your liability agreement, and turn on Require for registration. Members are prompted to type their name to sign before they can reserve a class or register for an event.

Versioning

When you edit the waiver text, its version number increases and prior signatures are marked stale, so members re-sign the new terms the next time they register. Every signature records the member, the version signed, and a timestamp for your records.

Good to know

• You can see who has a current signature on each member's profile.
• Waivers pair naturally with the gym toolkit (classes, appointments).

Open a slot

From Appointments, create a time slot, set the duration, and optionally assign an instructor or trainer. A member can then book the open slot from their portal.

Paying with credits

Set a credit cost on the slot (for example, a 1:1 session costs 2 class-pack credits). When a member books, the credits are deducted from their balance; cancellations return them. Set the cost to 0 for free or pay-at-desk sessions.

Tips

• Slots are specific date/times, not a recurring availability calendar — open the times you actually want booked.
• Combine with class packs so members use one balance for classes and PT.

How a pass is cancelled

A class pass is an ordinary Stripe subscription on your own connected account, so cancellation happens in Stripe rather than in a Mybers screen. In practice that means one of two things:

• The member cancels — from the manage-subscription link on their Stripe receipt, or by asking you.
• You cancel for them — find the subscription in your Stripe Dashboard and cancel it there. This is also how you handle a guest who bought a pass without ever becoming a member.

The pass runs to the end of the paid period

Cancelling doesn't cut anyone off mid-month. The subscription stays active until the end of the period they've already paid for, and only then does Stripe actually end it. There's no proration and no refund of the current month unless you issue one yourself.

What you see

Mybers listens to Stripe and keeps the pass subscription in step: the status follows Stripe's (active, trialing, past due, canceled), and the change lands the moment Stripe reports it. A cancelled pass is recorded, not deleted, so the history of who held a pass and when stays intact. Payments already collected remain in your Payments list as normal.

At check-in afterwards

Check-in recognises a pass holder automatically while the pass is valid. Once Stripe ends the subscription, the pass no longer counts and check-in shows the person as not covered — take a drop-in payment, spend a class-pack credit, or ask them to resubscribe from the class page.

One deliberate exception: a pass in past due still works at the door. Stripe is mid-retry on the card, and turning a paying regular away over a temporary decline is the wrong outcome — it's the same forgiveness the dues model gives members.

Coming back

There's nothing to restore. The member subscribes again from the class page (or the class's QR code) and is recognised at the next class.