Journeys
Multi-step follow-ups across email, text and Mynd calls, like a win-back series for lapsed members.
A journey is a series of steps that runs on its own. For example: an email on day 0, a text on day 7, and a call from Mynd on day 30.
How people join a journey
- Automatically, when a member lapses or cancels.
- By hand, by enrolling a saved view or segment.
Good to know
- People leave a journey once it's done its job, for example when they pay.
- Texts and calls use your organization's number and credits, and only go to members who can be contacted that way.
- Your email must be verified before a journey can send.