How voice and SMS are billed and capped

Who you're paying

SMS and AI voice are a Pro feature (Pro and Enterprise), paid with Mynd credits:

• Mynd credits. Mynd calls, calls Mynd answers, and texts go out through Mybers and are paid with credits. Pro includes 100 credits a month, and you can buy more in packs, once or every month. Rates, packs and auto-recharge are in Mynd credits: calls and texts.

Either way, Mybers meters every costed send, which is what powers the caps and the usage view below.

Caps exist so nothing runs away

A mistyped audience or a looping automation can turn into thousands of texts and real money in seconds, so each plan has hard ceilings. On Pro:

• SMS — up to 500 recipients per send and 5,000 segments per month.
• Voice — up to 200 recipients per campaign and 1,000 calls per month.

Monthly caps reset at the start of each calendar month. Enterprise is uncapped — those orgs are metered and invoiced rather than throttled. Starter is zero, since the channels aren't available there at all.

Segments, not messages

SMS is counted in segments, not messages. A plain-text message fits 160 characters in one segment; go longer and it splits, and a single emoji or curly quote forces a Unicode encoding that drops the limit to 70 characters. A chatty 300-character text with an emoji is four segments, not one — against both your cap and your carrier bill. Keep texts short.

Confirm before a big send

Above a threshold the composer stops and makes you confirm the exact recipient count before it will send: 100 recipients for SMS and 50 for voice on Pro (1,000 and 500 on Enterprise). It's a deliberate speed bump on the sends you'd most regret.

Where usage shows up

Open Outreach → Overview for Usage & cost this month: meters for email, SMS segments, and voice calls against their caps, plus the billable total and number of billable sends for the month. That page is the fastest way to see how close you are to a cap before a big send.

Carriers filter promotional-looking texts hard — bare links and shouty offers are the usual cause of messages that vanish without an error. Conversational wording delivers far better. See Texting members.