Plans & Billing

Mynd credits

Mynd AI calls and texts are paid with credits. Pro includes 100 credits a month. A credit is a minute of calling or about twelve texts. A typical renewal push, 40 two-minute calls and 150 texts, is covered; 100 calls a month is about $25 more. $50 buys 200 more.

Rates

• Calling: $0.25 per started minute (one credit). A call nobody answers costs nothing.
• Texts: $0.02 per text segment (about 12 texts per credit).
• Pro includes 100 credits a month; they renew on your billing date and don't roll over.
• Extra credits: $50 for 200. Purchased credits never expire, and your monthly credits are used first.

Buying credits

Owners buy credits on Billing → Mynd credits. You can turn on auto-recharge, which adds $50 when your balance drops below $5 (a receipt is emailed each time). We email the owner when credits run low.

When credits run out

Calls and texts pause with an "add credits" message — nothing is sent half-way. A large send that your balance can't cover is refused as a whole before anything goes out.

How Mybers pricing works

On Starter and Pro, Mybers takes a flat 1% of each payment you take through Mybers — dues, joining fees, event tickets and registrations, and donations. That's far cheaper than WildApricot, which bills you per contact and adds a 20% surcharge for using your own processor. On top of that you pay your own processor's standard fee (for example Stripe's 2.9% + 30¢ per transaction), which goes to the processor, not to us.

What you pay Mybers

A flat monthly subscription for your plan (Starter is free, Pro is $49/mo, Enterprise is custom) plus the flat 1% on payments and any usage-based credits you choose to use, such as AI calling and SMS. You're priced by the features you use, never by how many members you have — the 1% is the same at 100 members or 50,000.

Class passes, class packs and shop products carry a flat 2%.

Cash and checks are free

Payments you record yourself with Mark paid — check, cash or bank transfer — carry no Mybers fee. We only charge when the money moves through us.

Large or multi-chapter?

Enterprise is custom-priced for larger organizations, with SSO, multi-chapter roll-ups and dedicated support. Contact us to talk it through.

Where payouts go

Because Mybers uses Stripe Connect with direct payouts, your members' payments land in your own Stripe account and pay out to your bank. Mybers never holds your funds.

A flat 1% on payments taken through Mybers, nothing on cash and checks — and never a per-contact penalty like legacy platforms charge.

Choosing a plan

Mybers offers three plans so you can match the platform to the size of your organization. Every plan includes unlimited members and a flat 1% on payments taken through Mybers — you're priced by features, never by member count, and never per contact.

Starter — free

The entry tier, ideal for small associations getting started. Includes core member management, payments, events, email, and your public website, with unlimited members and a flat 1% on payments.

Pro — $49/mo

For organizations ready to automate: 10,000 emails/mo, email automations (the eight lifecycle triggers plus scheduled sends from a saved view), communications analytics, custom branding for your public site (including your own installable member app), AI voice & SMS (usage-based credits), managed integration setup and priority support. Automations and analytics are locked on Starter. Unlimited members and a flat 1% on payments, just like Starter.

Enterprise

For larger associations with custom needs. Includes SSO/OIDC, priority support, white-label integrations, and dedicated infrastructure. Pricing is tailored to your organization — contact us by message, call or text.

Changing plans

Upgrade or downgrade anytime from Billing in the Settings group of the sidebar (owner-only). Upgrades take effect immediately. Every organization starts on the free Starter plan. From your Billing page you can start a one-time 14-day Pro trial — no card required, and you drop back to Starter automatically unless you upgrade.

The same price whether you have 100 members or 50,000 — you're never charged for growing your membership.

Who you're paying

SMS and AI voice are a Pro feature (Pro and Enterprise). By default they run on your own connected provider — your Twilio number for texts, your own voice provider for calls — so the per-message and per-minute cost is billed to you by that provider, not by Mybers. Your Mybers subscription is unchanged; you're paying a carrier, at carrier rates.

Mybers meters every costed send regardless, which is what powers the caps and the usage view below, and is the basis for the metered credits some orgs are billed on directly.

Caps exist so nothing runs away

A mistyped audience or a looping automation can turn into thousands of texts and real money in seconds, so each plan has hard ceilings. On Pro:

• SMS — up to 500 recipients per send and 5,000 segments per month.
• Voice — up to 200 recipients per campaign and 1,000 calls per month.

Monthly caps reset at the start of each calendar month. Enterprise is uncapped — those orgs are metered and invoiced rather than throttled. Starter is zero, since the channels aren't available there at all.

Segments, not messages

SMS is counted in segments, not messages. A plain-text message fits 160 characters in one segment; go longer and it splits, and a single emoji or curly quote forces a Unicode encoding that drops the limit to 70 characters. A chatty 300-character text with an emoji is four segments, not one — against both your cap and your carrier bill. Keep texts short.

Confirm before a big send

Above a threshold the composer stops and makes you confirm the exact recipient count before it will send: 100 recipients for SMS and 50 for voice on Pro (1,000 and 500 on Enterprise). It's a deliberate speed bump on the sends you'd most regret.

Where usage shows up

Open Marketing for Usage & cost this month: meters for email, SMS segments, and voice calls against their caps, plus the billable total and number of billable sends for the month. That page is the fastest way to see how close you are to a cap before a big send.

Carriers filter promotional-looking texts hard — bare links and shouty offers are the usual cause of messages that vanish without an error. Conversational wording delivers far better. See Texting members.