Payments & Dues
Connect your own Stripe account, collect dues, and manage payments.
Connecting a payment processor
Connect your own Stripe account to collect dues, tickets, and donations.
Connect a payment processor
Payments run through your own Stripe account, connected with Stripe Connect. Money lands directly with you and pays out to your bank — Mybers never holds your funds.
Steps
- Go to Settings → Integrations (Payments) and click "Connect Stripe".
- Complete Stripe's onboarding (business info, bank account).
- Once approved, you can collect dues and event payments.
Members check out by card or wallet (Apple Pay, Google Pay, Link) — you choose which are offered under Settings → Payments.
Other processors
PayPal, Square, Mollie, and Razorpay appear in the Payments category of the integration library in beta. Connecting one stores your credentials and lets Mybers reconcile payments from that processor's webhooks — it does not change member-facing checkout, which is Stripe on every plan.
Fees
You pay your processor's standard rate (e.g. Stripe's 2.9% + 30¢). On top of that Mybers takes a flat 1% of member dues & payments on the self-serve tiers (Starter, Club, Pro) — far cheaper than WildApricot's per-contact billing plus its 20% surcharge for using your own processor, and with no per-contact penalty. High-volume orgs can move to Enterprise (flat annual fee, 0% of dues). You pay a flat monthly subscription for your plan, and the 1% is the same whether you have 100 members or 50,000.
Non-dues program revenue is priced separately: class passes, class packs, and shop sales carry a flat 2% on every plan — the Enterprise 0% applies to dues only. Event tickets and donations are charged at the standard dues rate.
Membership Levels and Renewal Terms
Set up membership levels with their own prices, benefits, and renewal terms.
Membership levels
A membership level defines what someone pays and what they get — for example Individual, Family, Student, or Lifetime. Manage levels under Settings → Levels & Dues.
Configuring a level
For each level you set the price, the renewal term (monthly, annual, or a fixed period), and any benefits or access it unlocks. You can mark a level as available for self-signup on your public site or admin-only.
Renewal terms
The renewal term controls when a membership expires and when renewal reminders go out. Annual terms can be calendar-aligned (everyone renews on the same date) or anniversary-based (each member renews on the date they joined). Lifetime levels never expire.
Changing a level's price affects new signups and renewals going forward; existing members keep their current term until it ends.
One-Time vs Recurring Dues
Choose between charging dues once per term or automatically renewing them via Stripe.
Two ways to collect dues
Mybers supports both one-time and recurring dues, and you can offer either per membership level.
One-time dues
The member pays for a term up front. When the term ends they receive renewal reminders and pay again manually. This suits organizations that want members to actively re-commit each term.
Recurring dues
The member's card is saved and charged automatically each renewal period through your connected Stripe account. Renewal happens without the member taking action, which reduces lapsing. Members can manage or cancel auto-renewal from their member portal.
Recurring dues require Stripe Connect so payments flow directly to your account. Payouts go straight to your bank — Mybers never holds your funds.
Issuing Refunds
Refund a dues, donation, or event payment in full or in part directly from Mybers.
Refunding a payment
Find the payment under Payments or on the member's record, open it, and choose Refund. You can issue a full refund or enter a partial amount.
How refunds work
Because payments run through your own Stripe Connect account with direct payouts, refunds are processed against that account and returned to the customer's original payment method. Depending on the card issuer, the refund typically appears within 5–10 business days.
Effect on membership
Refunding a dues payment does not automatically change the member's status. If a refund means the membership should no longer be active, update the member's status manually. The same is true for event tickets — refunding a registration doesn't cancel it or free the spot, so cancel the registration on the event if you want the capacity back.
The Stripe processing fee on the original charge may not be returned by Stripe; check your Stripe dashboard for the exact behavior on your account.
Collecting Donations
Accept one-time or recurring donations alongside membership dues.
Donations
Beyond dues, Mybers can collect donations through your connected Stripe account. Open Website in the sidebar and turn on donations there — that adds a Donate page and a Support link to your public site. (There is no Donations tab under Settings; the toggle lives with the rest of your public-site options.) Donations also need a connected Stripe account — without one the Donate page stays hidden.
Donation options
- One-time — a single gift in any amount, with optional suggested amounts.
- Recurring — monthly giving that renews automatically.
Tracking and receipts
Donations appear under Payments tagged as donations so you can report on giving separately from dues. Donors receive an automatic receipt by email. Donations from existing members are linked to their record; gifts from non-members create a lightweight contact you can follow up with.
Donation payouts go directly to your bank through Stripe, just like dues.